Yes — all products sold on TheFragranceHouse.com are 100% original and sourced directly from authorized distributors or brand partners. We do not deal in imitations or replicas.
We primarily sell sealed, retail-packaged fragrances. However, if we offer testers or sample sizes, they will be clearly labeled on the product page.
We accept payments via:
Credit/Debit Cards
Bank Transfer
Cash on Delivery (where available)
Secure Online Gateways (e.g., EasyPaisa, JazzCash, PayPal — depending on your region)
All transactions are processed securely.
Delivery times depend on your location:
Within Pakistan: 2–5 business days
International Orders: 7–15 business days
You’ll receive a tracking number once your order is shipped.
Once your order is dispatched, you’ll receive a confirmation email or SMS with a tracking number and courier details.
You can track your shipment directly via the courier’s website or our Order Tracking page.
Due to hygiene and authenticity concerns, used or opened perfumes cannot be returned or exchanged.
However, if you receive a wrong or damaged item, contact our support within 3–5 days of delivery, and we’ll assist you with a replacement or refund.
Yes! We offer premium gift wrapping and personalized message cards.
You can select these options during checkout or contact our support team after placing your order.
Please take photos of the damaged item and packaging and email them to support@thefragrancehouse.com within 3 days of receiving your order.
Our team will review and arrange a replacement or refund as soon as possible.
Yes, all prices listed on our website include applicable taxes unless stated otherwise at checkout.
