Last Updated: October 6, 2025
At TheFragranceHouse.com (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
We collect several types of information to provide and improve our services, including:
When you make a purchase or create an account, we may collect:
Full Name
Email Address
Phone Number
Billing and Shipping Address
Payment Information (processed securely via payment gateways)
We may automatically collect non-identifiable information such as:
Browser type and version
Device type
IP address
Pages visited and time spent on our site
Referral URLs
This data helps us analyze website performance and improve user experience.
We use the collected information for the following purposes:
To process and deliver your orders
To send order confirmations and updates
To respond to customer inquiries and support requests
To improve our website, products, and services
To send promotional emails (only with your consent)
To detect and prevent fraudulent activities
We take reasonable administrative, technical, and physical measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction.
All payment transactions are processed through secure and encrypted payment gateways.
However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Our website uses cookies and similar technologies to:
Remember your preferences and login sessions
Analyze site traffic and usage
Provide personalized recommendations
You can choose to disable cookies through your browser settings. However, doing so may limit certain features of our website.
We respect your privacy and do not sell or rent your personal data to third parties.
We may share your information only with:
Trusted service providers (e.g., courier partners, payment gateways) to fulfill your order.
Legal authorities, if required by law, court order, or to protect our rights and users.
All third-party partners are bound by confidentiality and data protection obligations.
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with your local data protection authority
To exercise these rights, please contact us at support@thefragrancehouse.com.
When you subscribe to our newsletter or make a purchase, you may receive emails regarding new arrivals, offers, or updates.
You can unsubscribe anytime using the “Unsubscribe” link in our emails or by contacting our support team.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
Our website may contain links to external websites that we do not operate. We are not responsible for their privacy practices or content.
We encourage you to review their Privacy Policies before providing any personal information.
Our website is not directed toward individuals under the age of 13.
We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us to have it deleted.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
The updated version will be posted on this page with the revised “Last Updated” date.
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
